Trouble shooting

Here are the most common reasons for not getting your tracking device on-line.

First of all check that your device is supported by GpsGate in the list of supported devices.

If you have an unsupported device you can test the GpsGate SmartPipe interface to see if it works with your device. Many devices sending NMEA-like messages are recognized by it.

When you try to connect, make sure that the following conditions are satisfied:

1. Check that your SIM has sufficient credit/balance and that the SIM is enabled and activated for GPRS. Test this by putting the SIM into a cell phone and browse some web sites over GPRS. (Note that some operators require you to call them to activate the SIM for GPRS).
2. Make sure that the PIN code on the SIM is inactivated (or set it to “0000” if that is recommended by your device vendor).
3. Check in VehicleTracker that the device IMEI is correct.
4. Check in VehicleTracker that the device phone number is correct. This is the number of the SIM in the device entered in “international” format with a leading “+” and country code, e.g. +1123123123.
5. Check that you are using the correct APN. Ask your operator what APN to use with your SIM. Operators sometimes change an APN. If you find that an APN that is suggested as default is not correct please report this to .(JavaScript must be enabled to view this email address)
6. Check if there is a username/password needed for the APN (if not leave the username/password fields blank).
7. Wait for the device to get a satellite fix, this can take some time (and is best achieved outdoors with clear sky).
8. Check that the device has a network connection (GPRS status is indicated on most tracking devices).
9. If your server has an SMS Proxy you can now click “Send settings to device” in the device management tab. (If you do not have a “GpsGate SMS proxy” you need to configure your device manually with the device configuration tool supplied by your device manufacturer.

Status icons in GpsGate VehicleTracker

There is a GpsGate icon next to the vehicle name in the vehicle list in VehicleTracker. The icon colors have the following meaning:

Grey:  there has been no communication between device and server.
Yellow: there is a connection between device and server, but no valid position updates have been sent.
Green:  the device is online and communicating with the server.
Red:  there has been a connection between device and server but it is currently not online.