Connect Tracking Device

Having trouble getting your device online?

Follow this guide step by step. If you have problems, contact .(JavaScript must be enabled to view this email address) and tell us what step you get stuck on.


Step A. Verify that your server can be reached from the Internet.

Use the Firewall test feature in GpsGate Server to check that your server is online. (Make sure your server is up to date first!)

  1. Login to SiteAdmin
  2. Go to the Plugins tab and check that your plugins are up-to-date. Update the plugins that are old.
  3. Go to the Devices tab. The Public IP Address shown is the IP address you should configure in your tracking device. The port number is shown in the listener list below.
  4. Click on the Test button for your device listener to make a connection test from the Internet. If the test completes your server is OK. Follow the instructions if your test fails.

Note: If you have installed GpsGate Server on your own computer, you probably have a firewall/router for the Internet connection. This router has the Public IP Address shown above. You need to configure the router/firewall to forward data on the specific ports to the computer with the GpsGate Server installation. Depending on which devices you use, you may need to open multiple ports. You also need to open port 80 for your web server.

Step B. Verify that your SIM card works.
  1. Verify your APN settings. Check the APN, APN Username and APN Password with your Telecom Operator.
  2. Make sure GPRS is enabled on your SIM card (surprisingly often it is not). The best way to verify this is to test your SIM card in a mobile phone. Use the web browser to verify that GPRS is enabled. You can also test a TCP/IP service, or ask your operator, as some SIM cards only permit HTTP traffic and not TCP/IP.
  3. If you have a prepaid card, make sure you have enough credit on it.
  4. Disable the PIN code on the SIM card (or make sure the tracker can handle the PIN code). Put the SIM card in a mobile phone and go to the security settings to disable the PIN code.

Note: More things to consider with SIM cards and GPRS billing:

Step C. Configure your device to send data to your GpsGate Server

Read your devices manual or contact the manufacturer for details on how to configure your device.

  1. Setup your device to send data to your servers IP address and port number. Take IP address and port from Step A-3.
  2. Configure your operators APN settings. Take APN data from step B-1.
  3. Setup the device to send position data every 60 seconds. Keep it simple for testing, you can add complex settings later.
  4. Wait for the device to get a satellite fix. This can take some time and is best achieved outdoors with a clear sky view.

Note: Here is a sample video on how to configure a Teltonika device.

Step D. Check for unknown connections

This step helps you to add your device to a user in a VehicleTracker application. If your device is already added to a user this step is not required.

  1. Login to SiteAdmin
  2. Go to the Devices tab
  3. You should see a flashing yellow line in your devices list showing an unknown connection
  4. Click on the 1 unknown button to add the device to an application
  5. Select the Device Type, Application, and enter a username for this device and click Save. This will add the new unknown device into the selected application.
Step E. Check status icons in GpsGate VehicleTracker
  1. Login to VehicleTracker to see your device on the map.

There is a status icon next to the vehicle name in the vehicle list in VehicleTracker. The icons are:
Grey: the device has never been connected to the server.
Yellow: the device is connected, but it does not have a valid position.
Green: the device is connected with a valid position.
Red: the device is offline.

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