Dashboards: a secret weapon for YOU and your customers
Give your customers real-time stats on vehicles idling, time on-site, and more. They can know exactly how their fleet is performing at any moment in time.
How the new Dashboard provides value to customers
Dashboards show managers and operators real-time summaries of the most important data. The information can be used in all sorts of ways. It can show how everyday activities are driving revenue and profitability. It can also help managers schedule workers and equipment and manage key resources.
Are workers using vehicles efficiently or increasing costs by vehicle idling?
Are workers spending the right amount of time on-site with customers?
End customers are using dashboards to be more productive and profitable. Dashboards help businesses manage and coach their workers. They can reduce their fleet costs and reduce wasted resources.
Dashboards are configurable by role. This keeps data secure and gives each team member access to what they need. A dashboard for an operator might show different items than one for a sales manager.
Scenario 1: Fleet efficiency
An operations manager needs to know at a glance the status of the fleet. How many vehicles are online? How many vehicles are moving? This lets them know the capacity they are currently working at. It can help them see how the workday is going.
How many vehicles are idling? Are workers leaving vehicle ignitions on (and doors open?) when they are at customer locations or during deliveries? This could increase the chance that vehicles or cargo are stolen.
Are workers idling with the air conditioning on for long periods during breaks? Or are daily trends most likely due to heavy traffic at the end of the day (as in the example below)?
Idling vehicles can mean higher fuel and maintenance costs. This is a chance to coach employees and reduce costs.
Scenario 2: Time on-site with customers
Time on-site with customers is important. However, the goals for different businesses may be very different.
• Job-oriented companies often want to minimize extra time on-site. Deliveries should be completed quickly and safely. On-site tasks (for example, a plumbing or repair job) should also be completed efficiently.
Dashboards with time on-site can help operations managers see their workforce efficiency. They can quickly see if today’s time on-site is lower or higher than usual and investigate the cause. This keeps their workforce efficient and their costs down.
• Relationship-oriented companies often want to maximize time on-site. For example, a sales manager wants his sales team to spend as much time with customers as possible.
Dashboards can show how much time has been spent with customers that day, or each day of the past week or the past month. If customer time is related to sales performance, managers need to know the time on-site for the team.
Dashboards can also show sales managers how many employees are on-site with customers at any point in time. Managers will know exactly how active the workforce is in real-time.
Are you using the Dashboard to create value for your customers?
More details & resources
- Support: Dashboard overview
- Support: Creating a moving/idling vehicle dashboard item
- Support: Creating an online/offline vehicle dashboard item
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